Frequently asked questions
Clear answers for better decisions.
Explore practical answers about planning, building, launching and improving a website. Search the full collection or browse by topic.
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Questions, organised around the decisions that matter.
Explore practical answers about planning, building, launching and improving a website. Search the full collection or browse by topic.
questions
Getting started
What happens before a project begins and how to prepare for the first conversation.
How does a request for an intro call work?Open answer 1
Submit a request for an intro call and Kanso will respond to arrange a suitable time. It does not reserve a calendar slot. The conversation helps us understand your business, goals, requirements and mutual fit, with no obligation to proceed.
What do I need to prepare?Open answer 2
For an intro call, a short description of your project or situation is enough. If you want us to review code, tickets or technical notes, you can share those beforehand so we can prepare more effectively.
What happens after the intro call?Open answer 3
If there is a good fit, we may define a next step or prepare a proposal. Before full development begins, we confirm the final scope, deliverables, timeline and price.
What if we're not the right fit?Open answer 4
We only move forward when there is a good match. If we think we are not the right partner, we say that honestly and without obligation.
Is the intro free?Open answer 5
Yes. The initial conversation is free and without obligation. We want to understand your needs properly before any collaboration starts.
How quickly can I get an intro call?Open answer 6
We usually reply within one business day and aim to arrange an intro call within 1 to 2 working days. In busier periods it may take a little longer, but we do our best to help quickly.
What does the initial concept include?Open answer 7
For selected suitable projects, it is a limited initial direction: proposed structure, hero and visual direction, and a representative section or homepage fragment. It is not a complete free homepage or website, is not automatically offered to every enquiry, and there is no obligation to continue. If you proceed, we confirm the final scope, deliverables, timeline and price before full development.
Is Kanso Sites based in Zwolle?Open answer 8
Yes. Kanso Sites is based in Zwolle. There is no public walk-in office; in-person meetings are arranged in advance at a suitable location.
Can we meet in person in Zwolle?Open answer 9
Yes. When it helps the project, we can arrange an initial conversation or focused working session at a suitable place in Zwolle. Online collaboration remains available as well.
Can you visit my business?Open answer 10
Depending on the project and location, an on-site visit can be arranged in Zwolle or elsewhere in the Netherlands when seeing the business, space or workflow would improve the work.
Do you only work with businesses in Zwolle?Open answer 11
No. Zwolle is the local base, but Kanso works with businesses elsewhere in the Netherlands and internationally too.
Services and scope
What Kanso can take on, what is included and where specialist input may be needed.
What types of projects do you take on?Open answer 1
New websites, redesigns, online stores, technical clean-up, SEO foundations and ongoing care. Smaller improvements can also be scoped when they solve a clear business problem.
Should I choose a landing page or a business website?Open answer 2
Choose a landing page when one service, campaign, product or next step needs focus. Choose a business website when you need a broader structure to explain the business, services and supporting information. We help identify the practical route before scope is agreed.
Can I start with a landing page and expand later?Open answer 3
Yes. A landing page can be a useful first step when the message is focused. A later expansion into a broader business website is scoped as a new phase around the content, structure and priorities that are needed then.
Can you replace or improve an existing website?Open answer 4
Yes. We can review an existing site and decide whether a focused landing page, a broader redesign or selected improvements are the most useful next step. We first clarify what is worth keeping, improving or rebuilding.
Do I need to have all the content ready?Open answer 5
No. We can work from existing material, help define the content structure and identify what is missing. Full copywriting, translation and content production are scoped separately.
Do you write the content?Open answer 6
Content direction and structure are included. Full copywriting can be coordinated separately when needed.
Can you build multilingual websites?Open answer 7
Yes. Language structure, URLs, navigation, metadata and content management are planned from the start so every version remains consistent and maintainable.
Are legal pages included?Open answer 8
Legal page templates can be included, covering the page structure and implementation. Kanso does not provide legal advice and does not guarantee legal compliance. Legal wording must be supplied or reviewed by a qualified legal professional before publication.
Can you set up professional email for my business?Open answer 9
Yes. Professional email using your own domain, such as hello@yourcompany.nl, can be configured as an additional service. Provider costs, if any, are separate and the account remains under your ownership.
Will the website be accessible?Open answer 10
Accessibility is considered in structure, interaction, colour, semantics and keyboard behaviour from the beginning.
What is the Kanso Standard?Open answer 11
It is Kanso's practical standard for clear structure, purposeful design, accessible interaction, performance and a maintainable handover. It guides the work, while the final scope still follows your project.
Pricing and timing
How proposals, schedules, plan changes and additional work are handled.
How much does a project cost?Open answer 1
Every project is quoted after a short initial conversation. You receive a fixed proposal with the scope, deliverables, schedule and exclusions before work begins.
What do landing pages and business websites cost?Open answer 2
Landing pages start from €990 and multi-page business websites from €1,990. The final proposal follows the agreed scope, content, integrations and delivery requirements.
How long does a project take?Open answer 3
Timing depends on scope, content readiness, feedback and integrations. The agreed schedule and the responsibilities on both sides are included in the proposal.
How long does a landing page or business website take?Open answer 4
A focused landing page can often be delivered in four to six weeks. Larger websites depend on content readiness, feedback and integrations.
What does website maintenance cost?Open answer 5
Website maintenance starts at €49 per month for Essential. Professional starts at €129 and Business at €249. The right plan depends on the site’s condition, request volume and operational importance.
What happens outside the plan?Open answer 6
You receive a clear explanation and separate scope before additional project work begins.
How are revisions handled?Open answer 7
During Define, we agree the scope, deliverables and feedback process. Requests within that agreement are handled there; material changes are clarified and scoped before work continues.
How much does a website in Zwolle cost?Open answer 8
Landing pages start at €990, multi-page websites at €1.990 and e-commerce projects at €3.490. The final price depends on the agreed scope, integrations, content and delivery requirements.
Technology and content
Platforms, editing, migrations, store setup and the content needed to launch well.
Will I be able to update the website myself?Open answer 1
Yes, when self-editing is part of the scope. We choose the editing setup around the content you actually need to manage and provide a clear handover.
Which platforms do you work with?Open answer 2
For marketing websites, we usually work with Nuxt or Astro. For e-commerce, Shopify or PrestaShop may be a good fit. The final choice depends on content, integrations, editing needs and long-term maintenance.
Which platform should I choose?Open answer 3
The decision follows catalogue complexity, team workflow, integrations, budget and the level of technical control required.
Can you migrate an existing catalogue?Open answer 4
Yes. Migration is scoped after reviewing product data, variants, media, URLs and the source platform.
Are payments and shipping configured?Open answer 5
Core payment and shipping configuration is included. Complex carrier, tax or market rules are scoped separately.
What does a custom online store cost?Open answer 6
A custom online store starts from €3.490. The final scope depends on catalogue size, payment and shipping requirements, integrations and any migration work.
SEO, performance and quality
How technical quality, accessibility, measurement and sustainable visibility are approached.
What does a technical SEO audit include?Open answer 1
It reviews crawlability, indexation, technical structure, metadata, internal links, performance and structured data where relevant. You receive prioritised findings with a practical recommended next step.
How quickly can results appear?Open answer 2
Timing depends on the starting point, competition, crawl patterns and the work required. Early technical changes may be visible sooner than content growth.
What happens after an SEO audit?Open answer 3
We review the findings and their priorities with you. You can use the roadmap internally, or Kanso can scope agreed implementation once the dependencies are clear.
Can you work with an existing website?Open answer 4
Yes. The platform, access and technical condition are reviewed before implementation begins.
Do I need ongoing SEO?Open answer 5
Not always. Recurring work is useful when content, competition or commercial priorities continue to change.
How is progress measured?Open answer 6
Measurement follows the objective and can include visibility, qualified landing-page traffic, engagement, leads and technical health.
Launch, ownership and support
What happens after launch, who owns what and how ongoing care works.
What happens after launch?Open answer 1
You can choose a clean handover or ongoing care. Support can include maintenance, monitoring, technical updates and a prioritised improvement backlog.
Do I own the website and source code?Open answer 2
Yes. After full payment, you receive the agreed project-specific source code as well as the deployed website. Domains, hosting, repositories and relevant third-party accounts should remain in your control or be transferred to you. The handover is designed so another competent developer can continue the project if needed. Pre-existing Kanso tools and third-party software remain subject to the proposal and applicable licences.
What counts as a support request?Open answer 3
Maintenance, content replacement and contained improvements can fit a plan. Structural work is scoped separately.
How quickly are requests handled?Open answer 4
Response depends on the selected plan, current priority and the information required to begin safely.
Do you support websites built elsewhere?Open answer 5
Often yes, after an initial technical review confirms that the stack and condition are supportable.
Is e-commerce support different?Open answer 6
Yes. Stores have payment, catalogue and checkout dependencies that require a separate review and scope.
Can the store be multilingual?Open answer 7
Yes. Languages, markets, currencies and editorial ownership are defined before implementation.
Agency collaboration
Practical answers for studios and teams that need experienced frontend capacity.
Can Kanso work within our existing stack?Open answer 1
Yes, when the stack is viable. The goal is to integrate with the team, not force a preferred framework.
How does white-label web development work?Open answer 2
Kanso works behind the agency brand when the communication model, attribution, client relationship and handoff are agreed in advance.
Can you communicate with our client?Open answer 3
Yes. Direct client communication can be included when roles and decision ownership are clear.
How are monthly retainers structured?Open answer 4
Capacity, priorities, response expectations and unused time are defined before the retainer begins.
How quickly can a collaboration begin?Open answer 5
Availability depends on current commitments and the clarity of access, scope and schedule.
Do you provide backend development?Open answer 6
Frontend-facing integrations can be included. Broader backend systems require an agreed specialist or separate scope.
How is agency support priced?Open answer 7
Agency Partnerships are billed at €90 per hour. For a retainer, capacity, priorities, response expectations and unused time are agreed before work begins.
Still unsure?
Bring us the question behind the question.
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