General terms and conditions.

These Terms apply to agreements for services supplied by Kanso Sites unless Kanso Sites and the Client expressly agree otherwise in writing. Sections dealing with website information also apply when a person uses the Kanso Sites website, but merely browsing the website does not by itself create a service agreement. For these Terms: If Project Documents conflict with these Terms, the more specific Project Document takes priority for that project. For personal-data processing carried out by Kanso Sites as a processor, the applicable Data Processing Agreement takes priority on data-processing matters. Nothing in these Terms limits mandatory rights that cannot lawfully be excluded, including mandatory consumer rights. Kanso Sites means the web-development studio operated by Víctor Ribera in the Netherlands. Client means the individual or legal entity that enters into an agreement with Kanso Sites. Consumer means a natural person acting for purposes outside their trade, business or profession. Project Documents means the accepted proposal, signed agreement, statement of work, applicable Data Processing Agreement and any other written project-specific terms accepted by both parties.

Website content describes the general approach, services and typical price structure of Kanso Sites. Prices described as "from", "starting at" or similar are indicative and are not a binding offer. A proposal or other Project Document will define the specific scope, deliverables, assumptions, fee, taxes, third-party costs, payment stages and expected timing for the project. Unless stated otherwise in the proposal, amounts quoted to business Clients exclude VAT and other applicable taxes. When the Client is a Consumer, Kanso Sites will provide the total price including VAT and any mandatory charges before the Consumer is bound by the agreement. An estimate is based on the information and assumptions available when it is issued and may change if those assumptions, requirements or dependencies change.

An agreement is formed when the Client accepts a proposal in writing, signs an agreement, or Kanso Sites otherwise confirms the assignment in writing. Verbal discussions and preliminary conversations remain non-binding until confirmed in writing. The person accepting an agreement on behalf of an organisation confirms that they are authorised to bind that organisation. Any general or purchasing terms supplied by the Client are expressly rejected and do not apply unless Kanso Sites expressly accepts them in writing. Kanso Sites will make these Terms available before or when the agreement is concluded. The version provided or referenced at that time applies to that agreement. Later updates to these Terms apply to future agreements and do not silently replace terms already agreed for an active project.

A successful project depends on timely cooperation, accurate information and clear decisions. Unless a specific responsibility is expressly assigned to Kanso Sites in a Project Document, the Client remains responsible for its business decisions, supplied content and legal compliance.

Work is limited to the scope recorded in the accepted proposal or other Project Document. A request that changes deliverables, functionality, integrations, complexity, volume, timing, assumptions or dependencies may be treated as a change request. Before substantial additional work begins, Kanso Sites will explain the expected effect on cost and/or schedule and obtain appropriate approval. Small adjustments may be absorbed when reasonable, but doing so does not permanently expand the agreed scope. New preferences or requirements identified after delivery are not defects merely because they differ from the Client's later preference.

Fees, payment stages and any deposit or advance payment are stated in the proposal. Unless the proposal states otherwise, invoices are payable within 14 days of the invoice date. Third-party charges, licences, subscriptions, domains, hosting or other external costs are payable as stated in the proposal and may be billed directly by the third party or recharged to the Client where agreed. If a business Client fails to pay on time, Kanso Sites may charge the applicable Dutch statutory commercial interest and lawful collection costs. If a Consumer fails to pay on time, Kanso Sites will first follow the mandatory consumer reminder and collection procedure before charging collection costs, and only the interest and costs permitted by mandatory law will apply. If an invoice remains overdue, Kanso Sites may, after reasonable written notice, pause work, deployment, handover or support relating to unpaid services. Any resulting schedule change is not a delay for which Kanso Sites is responsible. Final transfer of project-specific intellectual-property rights under section 09 occurs only after the amounts due for those deliverables have been paid in full.

Project timelines are based on the information, access and availability known when the project is planned. Unless expressly identified as a strict deadline in writing, dates are targets rather than guaranteed deadlines. Dates may move where feedback, content, access, approvals, payments, Client decisions or third-party services are delayed. Material Client delays may require the project to be rescheduled according to Kanso Sites' then-current capacity. Kanso Sites will communicate material scheduling changes and make reasonable efforts to reduce avoidable disruption.

Unless a different review period is stated in the proposal, the Client has 10 business days after delivery of an agreed deliverable to review it and report any material departure from the agreed scope. Feedback should identify concrete defects or departures from the agreed requirements. New features, changed preferences or additional requirements are handled as change requests.

A deliverable is considered accepted when the earliest of the following occurs:

Unless the proposal states otherwise, and subject to full payment, Kanso Sites transfers to the Client the intellectual-property rights that Kanso Sites owns in project-specific source code and final deliverables created specifically for that Client, to the extent required for the Client to own and use those project-specific deliverables. The transfer takes effect after full payment and only where the applicable Project Document records the written assignment required for that transfer. These Terms do not by themselves replace an assignment that applicable law or the Project Document requires to be in writing. Kanso Sites retains ownership of pre-existing materials and reusable elements, including general-purpose code, components, libraries, templates, internal tools, methods, workflows, know-how, techniques and concepts that were not created exclusively for the Client. Where a retained Kanso Sites element is incorporated into a delivered project, Kanso Sites grants the Client a perpetual, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify and maintain that element as part of the delivered project. The Client may permit a replacement developer or service provider to exercise those rights for the purpose of operating, maintaining or improving the Client's project. The licence does not permit the Client to extract and commercially resell a reusable Kanso Sites component as a standalone product unless separately agreed. The Client retains its rights in materials it supplies and grants Kanso Sites the rights reasonably necessary to use those materials for the project and, where section 11 permits, to display the completed public project in Kanso Sites' portfolio. Third-party software, open-source software, fonts, stock media, platforms and other third-party materials remain subject to their own licences and terms. Kanso Sites cannot transfer rights that belong to a third party.

Each party will protect confidential information received from the other party and will use it only as reasonably necessary for the project or another agreed purpose. Confidential information includes information that is marked confidential or that a reasonable person would understand to be confidential in context, including non-public business information, credentials, internal documentation, technical information, unreleased content, private pricing information, customer information and trade secrets. A receiving party may disclose confidential information to employees, contractors or service providers who reasonably need it for the project and who are subject to appropriate confidentiality obligations.

Confidentiality does not apply to information that the receiving party can show:

After a project has been publicly launched, Kanso Sites may identify the Client and display the public project in its portfolio, case studies, social media and other marketing materials. This may include the Client's business name and logo, public screenshots, a link to the project and a short factual description of the work. The Client may opt out of future portfolio use by notifying Kanso Sites in writing. Kanso Sites will then stop new use within a reasonable period, although material already printed or already incorporated into completed historical materials need not be recalled. Kanso Sites will not disclose confidential, non-public or security-sensitive project information for portfolio purposes. Where the Client is a Consumer, Kanso Sites will not use the Consumer's personal identity, portrait or testimonial as an endorsement without separate permission. This does not prevent display of a publicly launched project where doing so does not identify the Consumer personally beyond information the Consumer has itself made public as part of that project.

Projects may rely on third-party services such as hosting, domain registrars, email services, payment providers, content-management systems, analytics tools, APIs, ecommerce platforms, fonts or external software. Kanso Sites will select and configure agreed third-party services with reasonable professional care, but those providers control their own availability, security, pricing, product changes, terms and discontinuation decisions. Kanso Sites cannot guarantee uninterrupted availability or unchanged functionality of a third-party service. The Client is responsible for ongoing third-party licence, subscription and usage charges assigned to the Client. A third-party change that requires additional development or migration is outside the original scope unless otherwise agreed.

Each party is responsible for complying with the data-protection obligations that apply to its own role. Where Kanso Sites processes personal data on behalf of the Client as a processor within the meaning of the GDPR, the specific version of the Kanso Sites Data Processing Agreement (DPA) provided or expressly referenced in the applicable Project Documents applies to that processing and forms part of the agreement. That DPA takes priority over these Terms for matters specifically concerning processor obligations and processing of Client personal data. A later DPA version does not silently replace a version already incorporated into an active agreement. A DPA is not automatically required merely because Kanso Sites processes ordinary Client contact details for its own contracting, billing or communication purposes. The applicable roles depend on the actual processing carried out for the project. The Client must not provide special-category personal data, criminal-offence data, production passwords or unusually sensitive datasets unless that processing has been expressly agreed in advance and appropriate safeguards have been arranged.

Support, maintenance, monitoring and future compatibility work are included only where stated in the agreed scope or covered by an active support or care plan. Kanso Sites will perform the agreed services with reasonable professional care and will correct reproducible departures from the agreed delivery that are properly reported within an applicable correction period. Unless expressly guaranteed in writing, Kanso Sites does not guarantee a particular commercial result, level of traffic, search-engine position, conversion rate, revenue, uninterrupted availability or continued compatibility with future third-party changes. Issues caused by Client modifications, third parties, misuse, unsupported environments or later platform/browser/API changes may require separately chargeable work. Mandatory Consumer conformity and statutory rights remain unaffected.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by mandatory law.

Neither party is responsible for delay or failure to perform an obligation to the extent caused by circumstances reasonably outside that party's control, provided that the affected party takes reasonable steps to limit the consequences and resumes performance when reasonably possible. Such circumstances may include major outages, failures of critical third-party infrastructure, cyber incidents not caused by a party's failure to take reasonable precautions, fire, flood, severe illness or incapacity, government action, labour disruption, war or other events that could not reasonably have been prevented or overcome. Force majeure does not excuse payment for services already properly supplied. If a force-majeure situation materially prevents performance for a prolonged period, either party may discuss suspension, rescheduling or termination of the affected part of the agreement on reasonable terms.

If a provision of these Terms is invalid or unenforceable, the remaining provisions continue in effect. Any mandatory rule concerning an invalid consumer term takes priority over this clause. The parties will first try to resolve a dispute through good-faith discussion. Dutch law applies to agreements with Kanso Sites unless mandatory law requires otherwise. For business Clients, disputes may be submitted to the competent Dutch court. A Consumer retains any mandatory jurisdiction and consumer-protection rights available under applicable law. Kanso Sites may update these Terms for future agreements. Material changes do not silently replace the version already incorporated into an active agreement. Questions about these Terms can be sent to hello@kansosites.nl or through the Kanso Sites contact page.

This form is provided for Consumers who have a statutory right of withdrawal. Using this form is optional; any clear statement of withdrawal is sufficient where the law allows.